Enterprise resource planning allows you to offer a consistent experience across all touch points between you and the customer and provides layers of flexibility to assist in timely responses to customer needs, information requests, and concerns.
Moreover, an ERP solution allows you to consolidate and organize all of your customer-centric data into one centralized platform. This will allow you to analyze customer behaviors for marketing and process improvements, review specific transactions when questions arise, and perform many other tasks that contribute to sustainable business growth.
What are some other benefits to the overall customer experience that an ERP solution provides?
Enhanced Inventory Control
One of the key advantages that an ERP solution offers is maximum control over your inventory level. Inventory management is a critical component of profit maximization, and ultimately of customer satisfaction. Customers expect to have their products delivered within a certain time frame, and an integrated ERP solution keeps your company on the same page with distributors as customer orders come in. ERP also can prevent overstocking, which is costly and can take up valuable space.
ERP-driven self-service technology allows your customers to initiate a transaction anywhere, at any time, from just about any platform. An eCommerce system like SAP Business One provides the maximum level of convenience to your buyers, not only in the purchasing department, but also in the investigative and tracking phases as well. Nowadays customers demand the ability to engage with businesses on their own terms, and ERP delivers on that desire.
If you are interested in learning more about how enterprise resource planning can delight your B2B customers and enhance their experience, reach out to one of our experts at Consultare to discuss our top of the line ERP solutions today.